Return Policy

At Tamtini, we want you to feel comfortable shopping for cups, mugs, glass cups, and thermo flasks for your everyday routine. We understand that sometimes a purchase may not work out as expected, and we aim to make returns clear and straightforward.

Please review our return policy below before submitting a return request. It explains the eligibility requirements, return timeframe, and steps to follow if you would like to return an item.

Return Window

We accept eligible return requests within 30 days of the delivery date.

If you wish to return an item, please get in touch with us within these 30 days to start the return process. Returns requested after the return window has expired may not be accepted.

To help us review your request promptly, please include your order number, the item you wish to return, and the reason for your return when contacting our team.

Return Conditions

To qualify for a return, items must meet the following conditions:

Original Condition: Items must be unused, unworn where applicable, and in their original condition, without signs of use, damage, or alteration.
Original Packaging: Please return the item with its original packaging, accessories, lids, straws, and other included components, where applicable.
Proof of Purchase: You must provide your order number or other valid proof of purchase so we can locate your order.
Complete Items: Cups, mugs, glass cups, and thermo flasks should be returned with all parts and accessories originally included in the package.
Return Authorization: Please get in touch with us to receive return instructions before sending an item back. Packages returned without prior authorization may experience processing delays or may not be accepted.

Items that have been used, damaged after delivery due to improper handling, modified, or returned incomplete may not qualify for a return.

If an item arrives damaged, defective, or incorrect, please get in touch with us as soon as possible with your order number and clear photos of the issue. We will review the details and help determine an appropriate solution.

How to Return an Item

Please follow these steps to initiate and complete your return.

Step 1: Contact Our Team

Email us at tamtiniofficial@hotmail.com within 30 days of receiving your order.

Please include the following information in your email:

Your order number
The name or description of the item you wish to return
The reason for the return
Clear photos of the item, if it is damaged, defective, or incorrect

Our team will review your request and provide further instructions.

Step 2: Wait for Return Instructions

Please wait for our confirmation before shipping your item back. We will explain the next steps and provide the applicable return instructions.

Do not send your return to the address printed on your package or to our business address unless we have specifically confirmed that it is the correct return destination. This helps ensure that your package can be identified and processed properly.

Step 3: Prepare Your Package

Pack the item securely to help prevent damage during return transit. Whenever possible, use the original packaging and include all original components, accessories, and materials that came with the product.

For glass cups and other fragile drinkware, please use sufficient protective packaging to reduce the risk of breakage during transportation.

Step 4: Ship the Return

Once your return is authorized and the return destination is confirmed, ship the package according to the instructions our team provides.

Please keep your shipping receipt and tracking number until the return has been completed. We recommend using a trackable shipping service so that the package can be located if a delivery issue occurs.

Step 5: Return Inspection and Refund

After we receive your returned item, we will inspect it to confirm that it meets the return conditions outlined in this policy.

If the return is approved, we will arrange the applicable refund to your original payment method. Refund processing times may vary depending on your payment provider and financial institution.

If a return does not meet the eligibility requirements, we will contact you to explain the outcome and discuss the available next steps.

Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, customers generally pay return shipping costs for returns due to a change of mind, personal preference, or an incorrect purchase decision.

If you need to return an item because we sent the wrong item, or the product arrived damaged or defective, please get in touch with us before returning it. We will review the situation and advise you on the appropriate return arrangements.

Original shipping fees, if any, may not be refundable for returns due to a change of mind, except where required by applicable law or otherwise stated by us.

Refund Information

Once your returned item has been received and inspected, we will notify you of the return outcome by email.

Approved refunds will be issued to the original payment method used for the purchase. Please allow additional time for your payment provider or bank to process the refund and display it in your account.

If you have not received your refund after receiving our confirmation, please check with your payment provider first. If you still can't locate the refund, contact us with your order number so we can help.

Exchanges

If you would like a different cup, mug, glass cup, or thermo flask, please get in touch with us at tamtiniofficial@hotmail.com before sending your original item back.

Our team will review your request and explain the available options. Exchanges are subject to product availability and confirmation from our team.