At Tamtini, we want your shopping experience to be simple and comfortable, from placing your order to receiving your new favorite drinkware. Whether you’ve chosen a cup or mug for everyday use, a glass cup for your favorite beverage, or a thermo flask for on-the-go use, we carefully prepare each order for shipment.
Please review the shipping information below to learn about our order processing times, estimated delivery windows, shipping methods, and fees.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been confirmed. Business days exclude weekends and public holidays.
During busy shopping periods, promotional events, or holidays, processing may take a little longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Please note that order processing time is separate from transit time. Your total delivery time includes both the time needed to prepare your order and the time it takes for the package to reach your address.
Shipping Destinations and Delivery Times
Tamtini offers convenient delivery options to customers in the following countries and regions. Delivery times are estimates and may vary by destination, carrier, customs procedures, and local delivery conditions.
United States
- Estimated delivery time: 5–10 business days
- Order processing time: 1–3 business days
Orders shipped within the United States are delivered to the shipping address provided at checkout. Delivery may take additional time for remote locations or during periods of high shipping volume.
Canada
- Estimated delivery time: 7–15 business days
- Order processing time: 1–3 business days
International transit and customs processing may affect delivery times. Customers should allow additional time if a shipment requires customs inspection or other clearance procedures.
United Kingdom
- Estimated delivery time: 7–12 business days
- Order processing time: 1–3 business days
Delivery times may vary depending on the destination and local carrier arrangements. Customs processing, where applicable, may also affect the estimated arrival date.
Australia and New Zealand
- Estimated delivery time: 7–15 business days
- Order processing time: 1–3 business days
Shipping to Australia and New Zealand may take longer depending on the destination, transportation conditions, and local delivery services.
Other International Destinations
- Estimated delivery time: 10–20 business days
- Order processing time: 1–3 business days
Availability depends on the destination and our shipping arrangements. If your country or region is available at checkout, the applicable shipping options and estimated delivery details will be displayed where supported.
Please keep in mind that the delivery windows above are estimates, not guaranteed delivery dates. Weather conditions, customs inspections, public holidays, carrier delays, and other circumstances beyond our control may affect transit times.
Shipping Carriers
Depending on the destination, shipping service, and package requirements, orders may be delivered through established carriers and their local delivery partners, including:
- USPS — United States Postal Service
- UPS — United Parcel Service
- FedEx — Federal Express
- DHL — International shipping and delivery services
- Local Postal Services — Domestic delivery partners serving the destination country or region
The carrier used for an order may vary based on the shipping destination, package dimensions, service availability, and logistics arrangements. The actual carrier and tracking details will be provided in your shipping confirmation when available.
Shipping Fees
Shipping fees are calculated according to the destination, selected shipping method, order weight or dimensions, and any applicable shipping promotions.
The available shipping options and corresponding fees will be displayed at checkout before you complete your purchase.
If free shipping is offered for eligible orders, the applicable conditions, such as minimum purchase requirements or destination restrictions, will be shown in the relevant promotion or at checkout.
Unless otherwise stated at checkout, shipping fees are not included in the listed product prices. Please review your order summary carefully before placing your order to ensure that the shipping address, selected shipping method, and total charges are correct.
Order Tracking
Once your order has been shipped, we will send a confirmation email containing tracking information when available. You can use the tracking number provided to check the latest shipping updates through the carrier’s tracking service.
Please allow some time for tracking information to become active after dispatch. In some cases, tracking updates may not appear immediately while the package is being transferred between facilities or handed over to a local delivery partner.
If your tracking information has not updated for an extended period or you have questions about your shipment, please get in touch with us at tamtiniofficial@hotmail.com and include your order number so we can assist you.
Shipping Address and Delivery Issues
Please ensure that your shipping address, including your full name, street address, city, state or province, postal code, and contact details, is accurate and complete at checkout.
If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will do our best to help if the order has not yet been processed or dispatched. However, we cannot guarantee that changes can be made once an order has entered the shipping process.
If a package is delayed, marked as delivered but cannot be located, or returned to the sender, please get in touch with us with your order details. We will review the available tracking information and help you determine the appropriate next steps.
Damaged Packages
We take care when preparing our cups, mugs, glass cups, and thermo flasks for shipment. However, packages may occasionally be damaged during transit.
If your order arrives damaged, please get in touch with us at tamtiniofficial@hotmail.com with your order number, a description of the issue, and clear photos of the damaged item and packaging. This information will help us review the situation and determine the appropriate resolution.
Contact Us
If you have questions about shipping, delivery estimates, or tracking your order, please get in touch with us.
Email: tamtiniofficial@hotmail.com
Phone: +1 213-810-8572
We aim to respond to email inquiries within 1–2 business days. Thank you for shopping with Tamtini and for your patience while your order makes its way to you.